Useful information on holiday in Wagrain

Your room is available from 3:00 pm on the day of arrival. On the day of departure, it is available until 11:00 am. A late check-out is possible depending on availability and for a fee – please contact reception.

Yes, for an additional fee you can use the wellness area as well as the afternoon snack on the day of departure.

The main entrance is open from 7 a.m. to 11 p.m. Outside these hours, you can use your room card to enter the hotel via the ‘Alpenhof’ entrance.

Parking is available opposite the hotel (except in the area reserved for buses). Please do not park at the rear entrances – these are only for loading and unloading luggage.

Yes, reception will be happy to arrange a taxi for you. Alternatively, you can call directly:

• Taxi AV: +43 (0) 6413 71 2 71
• Taxi Wagrain: +43 (0) 6413 7200

Our reception is staffed daily from 8:00 am to 10:00 pm. You can reach us by phone at +43 6413 8447 during these hours, and in urgent emergencies also 24/7.

• Medical emergency: (0043) 141
• European emergency number: 112

Yes, a laundry bag and the price list can be found in your wardrobe. Laundry can be handed in at reception and will be returned washed to your room.

If you lose or find something, please contact reception.

Current newspapers and magazines are available in the lobby. Cigarettes can be purchased at reception.

Please report repairs directly to reception. We will take care of them immediately.

Yes, bathrobes are provided in your room.

Please place used towels on the floor. If you would like to reuse a towel, simply hang it up. Spa towels should not be left in the wellness area but taken back to your room.

Yes, each room has its own safe. An instruction manual is provided.

A rental backpack is available in your room for free use.

Your room card opens your room as well as the hotel entrances. Please also take your card with you in the evening, as the main entrance is locked after the bar closes.

Yes, the channel list can be found next to the TV.

All sockets provide 220 volts AC. In bathrooms they are only suitable for devices such as hairdryers or shavers for safety reasons.

• Breakfast: 7:30–10:30 am
• Afternoon buffet: 2:30–4:30 pm
• Dinner: 6:00–8:00 pm

From 2:30–4:30 pm we serve soup, a small hot main dish and sweet delicacies.

In the evening you can enjoy a 5-course menu with several options and a fine selection of wines.

Yes, our bar is the perfect place to relax at the end of the day.

Yes, we offer a cocktail menu and will also mix your favorite drink on request.

Yes, the rustic Edelweiss Alm with farmhouse museum is only 100 meters away.

The Green Spa is open daily from 7:00 am to 7:30 pm and is reserved for adults aged 12 and above. Children may use the pool area with their parents between 2:30 pm and 4:30 pm.

The spa features a pool area, relaxation areas and saunas (steam bath 55 °C, bio-sauna 60 °C and Finnish sauna 90 °C).

Children under 12 are not allowed in the indoor pool of the Green Spa. An exception applies between 2:30 pm and 4:30 pm, when they may use the pool area with their parents. Outside these times, children under the age of 12 may only use the children's pool.

Yes, the children’s pool is located on the first basement floor and is open from 7:00 am to 7:30 pm. The water depth is 1.35 m, and no lifeguard is present.

The saunas in the Green Spa are open daily from 3:00 pm to 7:30 pm.

Yes, in summer the natural swimming biotope is available. Please do not enter the marked eco zones. Children may use the biotope at any time. In winter it is frozen – entering is strictly prohibited (danger of breaking through).

Yes, an overview can be found in the massage folder in your room, at reception or on our website under "massages". We will gladly book your desired treatment for you.

Yes, our Day SPA is at your disposal with a Finnish sauna, BIO sauna, brine steam bath, infrared cabin, Panorama Green Spa and a wellness lounge with teas.

Please book your visit in advance by calling +43 64138447. Upon arrival at reception, you will receive a complimentary bathing basket with a bathrobe, towels and slippers.

Our tip: combine your visit with an Edelweiss organic breakfast – massages can be booked additionally.

In the “Meet & Tweet” youth room you will find billiards, table football, PlayStation, Nintendo Switch, Fun4Four and a chill-out lounge.

Yes, there is a fitness room with Technogym equipment (8:00 am–9:00 pm). In addition, tennis, table tennis and billiards are available.

Yes, the hotel’s own tennis court can be used free of charge depending on availability.

Yes, a table tennis table is available. Rackets and balls can be borrowed at reception.

Yes, there is a pool table in the youth room. (€1 per game)

The current activity programme is available at the reception. Tips on excursion destinations and sights can be found in the brochure stand on the ground floor (opposite the lift) and in the lounge by the wine cabinet.

Hiking, Nordic walking, mountain biking, golf, tennis, climbing or simply enjoying nature.

Yes, hiking maps, hiking backpacks and hiking poles.

Maps are available at reception or in the lounge. Recommended tours are sorted by difficulty level in hiking folders. In addition, panoramic maps (for a fee) and free rental backpacks are available in your room. Hiking poles can be borrowed free of charge at reception.

Yes, rental bikes (hardtail, fully, e-bikes) are available for a fee. Please reserve by 6:00 pm the day before.

As the founding hotel of the Golf Club St. Johann, you can play free of charge on two courses. Golf bags can be borrowed free of charge depending on availability.

Skiing, cross-country skiing, winter hiking, tobogganing, ice skating and curling.

Yes, there is a ski storage room and a heated room for mountain boots and ski boots with dryers in the annex.

Yes, the hotel has its own rental service with top brands.

Yes, information and online booking are available at www.ski-wagrain.at (location Moadörfl).

Yes, sledges can be borrowed free of charge at reception.

Yes, a deposit is required when booking.

You can pay with EC/Maestro card, Visa, Mastercard and American Express.

You can pay your room bill at any time at reception, or already the evening before departure. You can also pay conveniently via our app.

The exact cancellation policy will be provided at the time of booking. For rebookings or cancellations, please contact our reception directly.

Smoking is prohibited throughout the indoor areas. It is permitted on balconies, the sun terrace and in front of the entrances.

Yes, dogs are generally welcome at the hotel. However, please note:

• Dogs are not permitted in the restaurant (except in the Henry restaurant) or in the wellness area.
• According to bathing hygiene regulations, dogs are not allowed to swim in the swimming biotope.
• We ask that you dispose of dog waste throughout the garden area. A dog waste bin is located to the right of the hotel entrance.
• Please do not let dogs run on agricultural meadows, as dog waste can be dangerous for cows.
• The area around the hotel is a hunting ground – dogs must be kept on a leash here.

We use biodegradable cleaning products, energy-saving lighting, pellet heating instead of fossil fuels and operate the Green Spa with geothermal energy. Guests can help by taking small measures such as turning off lights and reusing towels.

Yes, we have a modern seminar room that can accommodate up to 30 people. Further information is available at reception.