Useful information on holiday in Wagrain

Hotel Information

To make you feel like home, we have prepared a hotel ABC for you, where you can find all the important information. 

We wish you a pleasant and relaxing stay!


Family Saskia and Erich Bergmüller

& the Edelweiss Team


Animals are more than welcome, if requested beforehand. We charge € 22,- per pet and day (without food). Please be noticed that they are not allowed in the restaurant (except of restaurant “Henry”) or Spa area. We kindly ask you to please do not let dogs swim in the swimming pond. In addition we kindly ask you to not leave any dog excrement in the garden area.

Please do not let the dogs on the meadow where the cows graze, because the excrements are harmful for the cows. A very important note for our pet owners is that the region around the hotel is a hunting area therefore you have to leash your dogs. 

For information to the disposal of the dog excrement is located at the reception.


The ideal place to have a drink at the end of the day. Alone, as a couple, or with friends. Just enjoy the time. 


Bathrobes (only for adults) are available in each room. If you would like to buy a new bathrobe, you may purchase them at the reception for € 45,-

Bath towels for the spa – Green Spa

Please do not leave the beige and grey wellness towels in the wellness area. If you would wish to change your wellness towels, we kindly ask you to put them on the floor of your bathroom.

Baby phone

For a baby phone we kindly ask you to proceed to the reception for the installation of this.

Breakfast from 07:30 am until 10:30 am

Enjoy our Edelweiss organic breakfast buffet, so you can start the day energized.

Boots room

The heated hiking boots room is located across from the hotel, behind the glass door.

Buffet - Afternoon buffet from 2:30 pm until 4:00 pm

We invite you to have a seat together in the lounge, the restaurant “Henry” or on the sun terrace. You may have a seat anywhere in these three location to have your afternoon snack.

Car park

The hotel Parking lot is located directly opposite to the hotel (beside of the signed area for buses). Please DO NOT Park at the two hotel entrances on the backside of the hotel. This area is only for loading or unloading your luggage, and is signed with “hold & parking” this must be kept clear as a fire service entrance.

Check in

Your room will be ready for you from 3:00 pm.

Check out

Your room is available for you until 11:00 o’clock in the morning.

For a late check out please contact the reception. The costs are € 40,- per person. 


Cigarettes are available at the reception.


We have over 100 different cocktails for you in our bar menu.

Ask at the bar keeper for our cocktail menu and select from our wide range of beverage offers. Tell us your favourite drink; we will be happy to prepare it for you.

Contact detail of the Hotel Edelweiss

Naturhotel Edelweiss Wagrain

Weberlandl 65

5602 Wagrain

Tel.  +43 (0) 6413 84 47                      

Fax: +43 (0) 6413 84 47 – 7                 



Credit Cards

We accept Visa, Master Card and debit cards.


Dinner from 06:30 pm until 08:30 pm

In the morning, you can choose from our menu suggestions. We offer you a 5 course menu daily and you can choose one of the 3 main dishes. Suitable and tasty wines are available in our wine list.


Dr. Rohrmoser

Kirchboden 23

5602 Wagrain

Tel: +43(0)6413 7222

Opening hours:

Mon, Tue, Thu, Fri: 08:30 – 12:00 am      

Wed: 4:00 – 7:00 pm

Dr. Fercher

Markt 12

5602 Wagrain

Tel: +43(0)6413 8212  

Opening hours:

Mon, Tue, Wed, Fri: 08:00 – 12:00 am

Thu: 5:00 – 7:00 pm

Doctors emergency service:

(0043) 141


Wald Apotheke                                                           

Markt 96                                                                                                                                 

5602 Wagrain                                                            

Tel: +43 (0) 6413 8377   

Opening hours:

Mon,Tue, Fri: 08:00 – 12:30 & 2:00– 6:00 pm

Wed, Tue: 8:00  – 12:30 & 2:00 – 7:15 pm

Sat: 08:00 – 12:00 & 4:00 – 6:00 pm

Sun: 1:00 – 6:00 pm

Emergency call

For an emergency call please dial 112

Edelweissalm – the restaurant next door & farm museum

The rustic restaurant is about 100 meter next to hotel.

Daily open from 10 am until 6 pm, and Friday closed.

Farm museum: open from 10 am until 6 pm, and every Friday closed.


All sockets are rated with 220 volts AV power, even in the bathrooms,

which are due safety reasons only suitable for dryer and similar equipment.


The Natur Hotel Edelweiss is awarded with the European and Austrian eco-label. Our company works environmentally friendly. Not only do we use organic cleaners but we also separate waste and use only energy-saving lamps. Our Green Spa was built as a low energy construction. It is operated by geothermal heating and a sophisticated building system helps us to save even more energy.

For more information, please refer to our board in the Green Spa. Our heating system in the main house has been converted to a pellet heating; thereby we do not use fossil fuels in our company. You can also contribute, by paying attention to little things, such as turning off the lights when leaving the room and hanging up the towels you still want to use for the next day.


We have a seminar room (seating for 25-30 people), it is equipped with the latest technology. If you want to find out more we kindly ask you to proceed to the reception.


The fitness room with mountain view and our fitness equipment from Technogym is always open for you. It is located in the same floor as the reception.

You can access the gym with your room key card. Please be noticed that we would like to ask you not to use the treadmill before 8:30 am and not later as 09:00 pm.

Please use the disinfection tissue or gel to clean the training equipment after usage, so the next guest may use clean equipment.

Admission for children under 16 years must be accompanied by an adult. Parents are responsible for their children at all times.


We are the founder hotel of the “Golf Club St. Johann im Pongau” and partner hotel of the Golf Club Radstadt. In St. Johann you may play on the orange course (9 hole compact course, Par 28) and on the blue course (9 hole, Par 35) anytime, free of charge.

You may even rent one of the hotel’s own golf bags for your game (free of charge) depending on availability.

You can reserve a Tee time with us at the golf courses “Open Golf St.Johan” or nearby (Radtstadt, Goldegg,…), for this you will need to proceed to the reception.

Hiking Sticks

You may rent hiking sticks at the reception (free of charge).

Internet access

Fast internet access is provided free of charge under welcome@edelweiss.

A computer with internet access is available to use at any time and is located in our youth room “meet & tweet”, free of charge.

Kids animation

Kid’s animation (for kids from 4 years) is available, 6 days a week in July and August, every day with funny and creative ideas & games. The current program can be found at the reception.

Laundry Service

For the laundry service you will find a bag and the pricelist in your wardrobe. You can leave the laundry bag at the reception and as soon as the clothes are ready, we will bring it to your room.


For further Information of our massage offers, please check the folder in your room or proceed to the reception. We would be happy to provide assist you and book a massage treatment for you.


Panoramic hiking maps are purchasable at the front desk.


Because of our Eco Label we only offer you a mobile and filled minibar in your room on request. Please note that the mineral water and wine in the room will be charged according to consumption.

Meal times at the Hotel

Breakfast 07:30 am – 10:30 am
Small Afternoon Buffet    02:30 pm – 04:00 pm
Dinner        06:30 pm – 08:30 pm (entrance to the restaurant)

Mountain Bike

Try our e-bikes!

E-Mountain bikes

E -Bikes whole day € 45, -

E- Bikes Fully whole day € 55,-

Mountain Bikes – free rental!

At the reception you can rent your mountain bike.

Our rental bikes are no downhill bikes and therefore prohibited in the downhill Park - risk of injury!


We kindly ask you to reserve your desired bike on the evening until 9:30 pm, in order to avoid queues.

Nordic Walking

Try out the sport on our beautiful hiking trails. Free rental of the sticks possible at reception.


the reception is open from 08:00 am – 10:00 pm. From the room telephone you can reach us at the number 30, also for urgent EMERGENCY 24 hours.


A rental backpack is in your room for usage during your stay.

You can also purchase a backpack for €19,- at the reception and take it home with you.

Room Card

If you come back to the hotel late at night, take your room card with you. It opens the back door of the hotel, however not the main entrance.


Smoking is strictly prohibited in the hotel!

You may smoke on our sun terrace, on your room balcony or in front of the hotel entrances.

Spa area 

Children’s pool

Our children’s pool is in the basement floor.

Opening times of the pool are from 7 am until 7:30 pm (no pool lifeguard is attendant). Water depth reaches up to 135 cm

Green Spa

Opening time is from 7:00 am until 7:30 pm.

Our Green Spa is a place exclusively for adults (aged 12 and older) to relax and enjoy.

For our younger guests, we offer a separate children's indoor pool.

Families have the opportunity to use the Green Spa together. Kids (up to age 12) have access to the pool area of the Green Spa from 2:30pm until 4:30pm.

Parents are responsible for observing the quiet areas at all times.

From 4:30 pm kids under 12 year need to leave the spa area.

Children have no access to the nude area of the sauna.

Swimming pond

Please be aware of the Eco zone / „Ökozone“ - please do not enter these. We kindly ask you to take a shower before using the swimming pond. Thank you!

Kids can enter the swimming pond at all times, the parents are responsible for observing them.

Table Tennis

If you like to play table tennis you can rent the rackets and balls at reception free of charge. 


Taxi AV telephone:   +43 (0) 6413 71 2 71 
Taxi Wagrain telephone:    +43 (0) 6413 7200


You have a variety of about 200 television channels which you can find next to the TV, in the program list.

Tennis court

Play a few sets on our hotel owned tennis court (depending on availability and free of charge). Key, Tennis rackets and balls are available at the reception.

We kindly ask you to reserve the court at the reception.


Once you have checked in, the telephone in your room is unlocked.

To get an outside line, select “0” before putting in any number.


Important area codes:

Germany 0049     Denmark 0045 Netherlands 0031     Sweden 0046
England 0044  Belgium 0032 France 0033 Spain 0034
Italy 0039   Switzerland 0041     Slovakia 0042 Hungary 0036
Poland 0048

Your telephone number for relatives, or friends to reach you is 0043 (0) 6413 84 47 + your room number.

Towels & Wellness Towels

To help to protect the environment, we kindly ask you to put dirty towels on the floor. If you like to keep your towels please leave them on the towel rail – those we will not be changed. 

Trips and news

The current activity program of the hotel can be seen on the information board at the reception. Information about destinations and attractions can be found in your room folder or in the brochure rack opposite of the lift on the ground floor.


A special gift for friends and relatives. You can purchase these at the reception or comfortable online on our homepage under “Good to know” – “Voucher”.

Wake up call

This can be programed from your telephone by following the instructions below.

Activation Wake-up calls:

  • Lift the handset
  • dial *55
  • dial the desired wake-up time 0730 (hours and minutes in 24-hour-mode). Your hear your confirmation with the actual wake-up time.


8.10 in the morning  => 0810

8.45 in the evening  => 2045 

To cancel Wake-up calls

  • Lift the handset.
  • dial #55

You may order a wake-up call at the reception.


In the rooms, lounge, bar, youth room – you may use the wireless connection. The access is free of charge and no password is needed.

Waste separation

For the separation of waste there is a separation station available in our boots room.

Used batteries can be handed in at the reception, nature will thank you and so do we.

For more information of the disposal of your dog’s excrement kindly proceed to the reception.

Youth Club – “Meet & Tweet”

For all teenagers we offer a special room with billiard, table football, gaming seats, gaming table and chill out lounge with internet. This room is located in the basement.